IS Implementation & Adoption
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Paper Number
2223
Paper Type
short
Description
Digital transformation research and practice has received significant attention across the information systems (IS) field in recent years. However, this area of research is still in its infancy and in particular most studies focus on the initial adoption of digital technology rather than the subsequent long-term normalisation and sustaining of that digital transformation. Little is known about normalising a digital transformation (i.e., embedding and sustaining a digital transformation). This paper presents research-in-progress to theorise about the normalisation of a digital transformation. This research presents a longitudinal case study on Hewlett Packard Enterprise Finance Services (HPEFS) and their efforts to normalise a digital transformation over seven years (2013-2020). The contribution of this research is threefold. Firstly, this research demonstrates the novelty of applying normalisation process theory (NPT) to examine a digital transformation process. Secondly, NPT goes beyond traditional IS theoretical perspectives and draws attention towards embedding and sustaining digital transformations. Thirdly, we present a case study on how HPEFS normalised a digital transformation and we outline our future research avenues.
Recommended Citation
Carroll, Noel; Mc Lafferty, Brian; Conboy, Kieran; and Donnellan, Brian, "Normalising a Digital Transformation" (2021). ICIS 2021 Proceedings. 12.
https://aisel.aisnet.org/icis2021/is_implement/is_implement/12
Normalising a Digital Transformation
Digital transformation research and practice has received significant attention across the information systems (IS) field in recent years. However, this area of research is still in its infancy and in particular most studies focus on the initial adoption of digital technology rather than the subsequent long-term normalisation and sustaining of that digital transformation. Little is known about normalising a digital transformation (i.e., embedding and sustaining a digital transformation). This paper presents research-in-progress to theorise about the normalisation of a digital transformation. This research presents a longitudinal case study on Hewlett Packard Enterprise Finance Services (HPEFS) and their efforts to normalise a digital transformation over seven years (2013-2020). The contribution of this research is threefold. Firstly, this research demonstrates the novelty of applying normalisation process theory (NPT) to examine a digital transformation process. Secondly, NPT goes beyond traditional IS theoretical perspectives and draws attention towards embedding and sustaining digital transformations. Thirdly, we present a case study on how HPEFS normalised a digital transformation and we outline our future research avenues.
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Comments
13-ImplAndAdopt